From the employer

Finnish-speaking Customer Support Agent

WildzGroup · 📍 Xbiex

Operations

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About the position

Join Our Team: Finnish-Speaking Customer Support Agent
We are seeking a passionate and dedicated Finnish-speaking Customer Support Agent to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our clientele, ensuring a seamless and enjoyable experience for all users.
About the Role: Customer Support Agent with Finnish Language Skills
This position is integral to maintaining the satisfaction and loyalty of our customer base. You will be the frontline support, troubleshooting issues, and offering prompt solutions to enhance the user experience.

What we offer

We pride ourselves in providing a friendly and supportive work culture with benefits that include competitive salaries, private health insurance, and company-sponsored events. Your personal and professional development is paramount to us, and we offer various opportunities for growth and learning.
This role is based in Malta on a hybrid model, with the first 3 months fully worked from the office, during which performance will be evaluated.

Our schedules follow a rotating pattern to provide flexibility. At the moment, we operate in three shifts, including a partial night shift. The earliest shift runs from 6am to 2:30 pm, the middle shift from 11:30 am to 8 pm and the latest shift is from 5.30 pm to 02:00 am. Shift start times may vary between these three starting times depending on the week.

Salary: €26,000/year + Benefits
Responsibilities of a Customer Support Agent:
Provide customer assistance and resolve issues for our players via live chat and email.

Assist and guide customers through the website, helping with navigation, account creation, and management.

Collaborate with other teams, including Payments & Fraud, to maintain a secure and trustworthy gaming environment.

Gather customer feedback to improve services and relay important information to relevant departments.

What We Look for in Our Candidates:
Fluency in Finnish and English is required; additional language skills are a plus.

Previous experience in customer service, preferably in the iGaming industry or similar fast-paced online services.

Excellent communication and interpersonal skills to interact with a diverse customer base.

A team player who can equally thrive when working independently.

Adaptability to work various shifts, including late evenings and weekends, catering to our global customer audience.

Desirable Qualities:
Problem-solving mindset with a proactive approach to customer satisfaction.
Patience and empathy to understand and address customer concerns effectively.

Strong organisational skills and the ability to multitask in a dynamic environment.

Technical proficiency to navigate and assist with online gaming platforms.
Start Your Journey with Us
If you are a Finnish-speaking individual with a passion for customer service and looking for an exciting career in a vibrant industry, we would love to hear from you! Apply today to become a valued Customer Support team member and contribute to delivering outstanding service to our Finnish market.
Application deadline: Continuous hiring – we will review applications as they come in and until the right match is found.
We are committed to an equal opportunities environment and encourage applicants from all backgrounds and genders to apply for this role.