Help and frequently asked questions
Answers about buying, selling, bidding, safe trading and business. Can't find the answer? Contact customer service.
Ask the Monti assistant
Ask a question about buying, selling or how Monti works — or tell us what you want to sell.
The Monti assistant can make mistakes. For important matters, check the help articles or customer service.
Getting started
- What is Monti?PrivateA marketplace for Malta for cars, property, boats and second-hand goods — we connect people, but we are not a party to the transaction.
- How to create an account and log inPrivateCreate an account in a moment and log in securely with a passkey or password.
- Does it cost anything to post a listing?PrivateNo — posting listings is free for private individuals, forever. Some optional extras cost a little; planned prices are published at /prices.
Buying
- How to find what you're looking forPrivateSearch, browse categories and use category-specific filters — or explore listings on a map. Save favourites and searches to keep up with new matches.
- How to contact the sellerPrivateUse the message button on the listing to start a direct conversation. Contact details are not shown publicly, for privacy reasons.
- How to stay safe as a buyerPrivateMeet in a public place, check the item before you pay, use traceable payment and trust your gut.
Selling
- How to post a listingPrivatePick a category and fill in the details — photos via QR, honest description, your price. Free to publish.
- How to edit, mark as sold or delete a listingPrivateGo to My listings to update text, price and photos, mark as sold, or delete the listing.
- Tips for a great listingPrivateGood photos, an honest description and the right price sell fastest. Choose the right category and reply quickly.
Safe trading & payment
- What is safe trading on Monti?AllThe simple habits that make a deal safe — meet in person, check the item, use traceable payment, be careful with advance payment. Includes tips for purchases sent by post.
- How to recognise and avoid scamsAllScams follow set patterns — a price that's too good, urgency, advance payment, payment links and requests for codes. Know the signs.
Account & alerts
- Saved searches and alertsPrivateSave a search and Monti will alert you about new matches by email. Manage your alerts per search under Alerts.
- What is Monti+?PrivateMonti+ is the optional extra layer — its headline perk will be SMS alerts on saved searches, switched on when it works properly. Email alerts are free for everyone; planned prices are on /prices.
- Privacy on your accountPrivateWe collect little, never show your contact details publicly, and never store biometrics. You have full GDPR rights.
Privacy & terms
- What is Monti's role in a transaction?AllWe are a listings marketplace and meeting place — not a party to the transaction. Price, payment and settlement are agreed directly between buyer and seller.
- Privacy and terms — in briefAllThe essentials in short — we collect little, never sell data, and are not a party to the transaction. Links to the full text.