Junior Customer Service Agent- Pieta, Malta
Jobs Europe AB
About the position
At Immense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to deliveringexceptional player experiences.If you're someone wholoves technology, enjoys problem-solving, and thrives in a fast-paced environment, we’d love to hear from you!A taste of what you’ll doJunior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in English language. Start your adventure by participating in our 3-week-long training on the job. Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations; Identify and support players in any difficulties they might encounter; Provide explanations to customers about products/site/policies/ promotions, etc; Update customer account/details with necessary information when needed; Understand, guide, and support players in Safer Gambling; Collaborate with our Fraud and payments team in customer queries; Understand AML and report any suspicious activity.Who and what we are after? A native English speaker Flexible and willing to work on a night shift. Please note: Although this is a night shift position, it does not begin with night shifts. New joiners will first undergo a 3-week daytime training, followed by a gradual transition through earlier shift patterns before moving to the night schedule. Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers Exceptional organisation skills Detail oriented with the ability to handle stressful situations while maintaining a positive attitudeEmployee benefits Private health insurance – because your wellbeing matters to us Wellness allowance – up to €300 per year Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year Birthday leave – as we want you to celebrate your day Company and team-building events – trust us, these are legendary Relocation package to Malta, including flight and two weeks of accommodation Performance bonus - up to 10% of base salary paid quarterly if you achieve your KPIs And much more – see for yourself!Our Recruitment process Online Assessment Final interview with our TrainersMeet all the eligible criteria? Apply today and join the Immense Group team.
Facts
| Employer | Jobs Europe AB |
|---|---|
| Industry | Other |
| Employment type | Permanent |
| Extent | Full-time |
More positions at Jobs Europe AB
Safer Gambling Analyst (Swedish Speaking) - Pieta, Malta
At Immense Group, we are guided by our core values: passion, boldness, and integrity.
Danish-Speaking Customer Account Advisor – Relocate to Malta
As a Customer Account Advisor at bet365, you will be part of the European Customer Service team helping our customers around the world from
Svensk kundtjänstmedarbetare inom iGaming – Flytta till Malta
Picture This...It’s a Tuesday afternoon. You just closed your laptop after an awesome shift with a kick-ass team. 10 minutes later, you’re a
PSP Relationship Manager - Malta
At Immense Group, we are guided by our core values of passion, boldness, and integrity.
Similar positions
Swedish Speaking Game Presenter
Different language markets: Swedish, Danish, Finnish, Norwegian, Dutch, French, Italian, Greek, Portuguese/Brazilian Job description W
Aquaculture Consultant - Aquabiotech Limited
AQUACULTURE CONSULTANTAQUABIOTECH LIMITEDFor more information, please copy and paste this link into your browser: https://secure-jobsplus.go
Quality Assurance Officer
QUALITY ASSURANCE OFFICER APL SWIFT SERVICES (MALTA) LIMITEDFor more information, please copy and paste this link into your browser: https:/
Senior Technician - Ais Technology Ltd
SENIOR TECHNICIANAIS TECHNOLOGY LTDFor more information, please copy and paste this link into your browser: https://secure-jobsplus.gov.mt/F