Help and frequently asked questions
Answers about buying, selling, bidding, safe trading and business. Can't find the answer? Contact customer service.
Ask the Monti assistant
Ask a question about buying, selling or how Monti works — or tell us what you want to sell.
The Monti assistant can make mistakes. For important matters, check the help articles or customer service.
Safe trading & payment
- What is safe trading on Monti?AllThe simple habits that make a deal safe — meet in person, check the item, use traceable payment, be careful with advance payment. Includes tips for purchases sent by post.
- How to recognise and avoid scamsAllScams follow set patterns — a price that's too good, urgency, advance payment, payment links and requests for codes. Know the signs.
Privacy & terms
- What is Monti's role in a transaction?AllWe are a listings marketplace and meeting place — not a party to the transaction. Price, payment and settlement are agreed directly between buyer and seller.
- Privacy and terms — in briefAllThe essentials in short — we collect little, never sell data, and are not a party to the transaction. Links to the full text.